Don't worry! This is normal for summer heat over 100 degrees! Your order will arrive the temperature it is outside. We recommend that you CHECK YOUR DOUGH before putting your order in the refrigerator or freezer upon arrival. It may have settled during transit so we encourage stirring it up so that it can have a chance to return to perfect consistency. If you're unable to place in fridge/freezer immediately, no worries - your dough has a shelf-stable life of 10 days outside of the fridge. We do mandate you check your product at arrival to ensure its safety especially if you have not monitored its time in transit. With summer months at the hottest ever and UPS delaying packages, we encourage you to just call with any questions. We will require you have checked your product and have called in within 24 hours of your package arriving.
I have a sticky outside near my lid?
This is simply a wax film wrapped around the outside of the lid to keep lid intact upon rough handling during transit.
But my lid is busted off?
The package with a busted lid probably got too hot and the heat caused some expansion especially inside of UPS transportation of 140 degrees and rough handling on the road. We place the wax film to help this but it may not always be the case. We are adding a small amount of dry ice that causes swelling and expansion as well. Dry ice is a gas that will leave a smell in your box upon opening, please open product at arrival and taste. We require a claim to be done with 24 hours AFTER checking your product. We want to apologize for any box damage, moisture in the box or leaks. Summer months on a small business food is tough and we appreciate your support and kindness. The dough does not contain baking components and may be a hassle to clean up but it is inside of a safety sealed bag for that reason to keep the product safe in some rough conditions! We encourage our consumers to check the product itself as it is typically ok and then place back into the fridge/freezer. Further questions please call customer service. Please be patient and kind as Twisted Dough will always take care of our consumers as you mean the world to us! We will do a free jar on us with documentation provided when you call or email!